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Quality Management for Healthcare Professionals

Quality Management for Healthcare Professionals

Venue
Date
Training Course
£4,500.00
Choose your own preferred Date or Venue or Contact Us for more details

✅ Total Duration:

  • Regular: 5 Days × 4 Hours = 20 CPD Hours or
  • Intensive: 2.5 Days x 8 Hours = 20 CPD Hours
  • Delivery Format: In-person
  • Target Group: Mid to Senior level managers, team leads, HR professionals, project managers
  • Assessment: Active participation, group activities, capstone project
  • Certificate: CPD Certificate with learning outcomes and hours

Quality Management for Healthcare Professionals: Training Course Outline

Overview

  • Introduction to quality management in healthcare: definition, importance, and historical context
  • Exploration of the Institute of Medicine’s six domains of healthcare quality: safe, effective, patient-centred, timely, efficient, equitable
  • The role of quality management systems (QMS) in optimising patient outcomes and minimising harm
  • Overview of key quality improvement (QI) models and frameworks used in healthcare settings (e.g., Donabedian’s Structure-Process-Outcome model, PDCA cycle)

Learning Objectives

  • Understand fundamental concepts and principles of quality management in healthcare
  • Identify and apply key quality improvement tools and methodologies to real-world healthcare challenges
  • Analyse healthcare processes and outcomes using data-driven approaches
  • Develop skills to lead and participate effectively in quality improvement initiatives and change management
  • Recognise the organisational and personal impact of quality management on healthcare delivery and professional practice

Training Methodology

  • Interactive lectures combining theory with current evidence-based practices
  • Case studies illustrating successful quality improvement projects and challenges
  • Hands-on workshops on QI tools such as flowcharts, cause-and-effect diagrams, and run charts
  • Group activities fostering teamwork and collaborative problem-solving
  • Use of real healthcare data for analysis and measurement exercises
  • Role-playing scenarios to practice leadership and change management skills
  • Continuous feedback and reflection sessions to consolidate learning

Organisational and Personal Impact

  • How effective quality management improves patient safety, satisfaction, and clinical outcomes
  • Enhancing organisational efficiency and reducing waste through process optimisation
  • Empowering healthcare professionals with skills to drive continuous improvement and innovation
  • Building a culture of safety and accountability within healthcare teams
  • Career development benefits: alignment with professional standards such as CPHQ certification and lifelong learning requirements

Target Audience

  • Healthcare professionals including nurses, physicians, allied health staff, and healthcare managers
  • Quality improvement coordinators and patient safety officers
  • Clinical leaders and department heads seeking to enhance quality initiatives
  • Healthcare administrators involved in policy, compliance, and accreditation
  • Professionals preparing for quality management certification or seeking to deepen QI expertise

Course Outline (Day-by-Day)

Day 1: Foundations of Quality Management in Healthcare

  • Introduction to healthcare quality and quality management
  • The six domains of healthcare quality (IOM framework)
  • Historical evolution and significance of QI in healthcare
  • Overview of quality management systems and standards

Day 2: Quality Improvement Models and Tools

  • Donabedian’s model: structure, process, and outcome measures
  • Introduction to Plan-Do-Check-Act (PDCA) cycle and Lean Six Sigma basics
  • Data collection fundamentals and measurement for improvement
  • Practical workshop: creating flowcharts and cause-and-effect diagrams

Day 3: Data-Driven Quality Management

  • Using data for quality and patient safety: performance measures, analysis, and interpretation
  • Balancing measures and unintended consequences in QI projects
  • Hands-on exercises with run charts and statistical process control charts
  • Case studies on data-driven decision making in healthcare

Day 4: Leadership, Teamwork, and Change Management

  • The role of leadership in quality improvement and organisational change
  • Building effective multidisciplinary teams for QI initiatives
  • Strategies to overcome resistance and foster a culture of continuous improvement
  • Role-playing and scenario-based learning on change leadership

Day 5: Implementing and Sustaining Quality Improvement

  • Developing AIM statements and prioritising improvement areas
  • Launching, monitoring, and sustaining QI projects
  • Patient engagement and consumer perspectives in quality management
  • Review, reflection, and action planning for personal and organisational application

Conclusion

  • Recap of key concepts, tools, and skills acquired during the course
  • Emphasis on the critical role of quality management in transforming healthcare delivery
  • Encouragement to apply learned methodologies to real-world settings for measurable impact
  • Resources for continued professional development, including certification pathways (e.g., CPHQ)
  • Final Q&A and commitment to fostering a culture of quality and safety in participants’ organisations

Courses Categories
Leadership and Management

Leadership and Management

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