Training Course on Crisis and Risk Management

Overview

• This comprehensive five-day course equips participants with essential skills to identify, prevent, and manage crises and risks effectively.
• Covers the full crisis lifecycle: preparation, response, recovery, and continuous improvement.
• Emphasises the integration of crisis management with risk management and business continuity.
• Designed to enhance organisational resilience, protect reputation, and safeguard human life and assets.
• Reflects current standards such as ISO 22361:2022 and ISO 22320:2018 for crisis and incident management.

Learning Objectives

• Understand key concepts and terminology in crisis and risk management.
• Identify different types and stages of crises and risks affecting organisations.
• Master the crisis management process, including roles, responsibilities, and command structures.
• Develop and implement comprehensive Crisis Management Plans (CMPs) and Risk Registers.
• Learn to establish and operate Crisis Management Command Centres.
• Gain skills in crisis communication, decision-making under pressure, and stakeholder management.
• Distinguish clearly between crisis management and risk management functions.
• Apply practical tools such as checklists, scenario planning, and tabletop exercises.
• Enhance personal leadership capabilities in crisis situations.

Training Methodology

• Highly interactive classroom sessions combining expert-led presentations with group discussions.
• Case studies drawn from recent real-world crises to illustrate challenges and best practices.
• Practical exercises including role plays, crisis simulations, and tabletop drills.
• Use of checklists and templates to build actionable crisis and risk management plans.
• Peer learning encouraged through sharing experiences and collaborative problem-solving.
• Continuous feedback and Q&A to tailor learning to participants’ organisational contexts.
• Integration of digital tools such as incident management apps and communication platforms.

Organisational and Personal Impact

• Organisations will gain:
• A robust crisis management framework aligned with international standards.
• Clear role definitions and improved coordination during crises.
• Enhanced ability to maintain business continuity and protect reputation.
• Better utilisation of resources and faster recovery times.
• Participants will benefit by:
• Developing confidence and competence in managing crises and risks.
• Understanding their specific roles within crisis management teams.
• Acquiring leadership skills to make timely, effective decisions.
• Learning how to integrate crisis management with enterprise risk management.
• Building a proactive mindset towards risk identification and mitigation.

Target Audience

• Senior executives and members of the Executive Management Team responsible for crisis oversight.
• Middle and senior managers involved in risk, compliance, security, safety, and business continuity.
• Crisis Management Team members and Crisis Communications personnel.
• Risk management professionals, internal auditors, and control function officers.
• Public and private sector leaders seeking to strengthen organisational resilience.
• Anyone tasked with developing, implementing, or exercising crisis and risk management plans.

Course Outline

Day 1: Foundations of Crisis and Risk Management

• What is a Crisis? Definitions and Types of Crises
• Introduction to Risk Management Principles
• Business Continuity Planning (BCP) and its relationship with Crisis Management
• Overview of International Standards (ISO 22361, ISO 22320)

Day 2: Crisis Lifecycle and Management Process

• Stages of a Crisis: Pre-crisis, Crisis, Post-crisis
• Crisis Management Process Steps and Functional Structure
• Roles and Responsibilities of Crisis Management and Communications Teams
• Setting up a Crisis Management Command Centre

Day 3: Developing and Exercising Crisis Management Plans

• Components of an Effective Crisis Management Plan (CMP)
• Risk Assessment and Prioritisation Techniques
• Crisis Communication Strategies and Media Handling
• Conducting Tabletop Exercises and Simulations

Day 4: Integrating Risk and Crisis Management

• Distinguishing Crisis Management from Risk Management
• Using Risk Registers and Contingency Planning
• Leadership and Decision-Making Under Pressure
• Legal, Regulatory, and Ethical Considerations in Crisis

Day 5: Advanced Topics and Continuous Improvement

• Post-crisis Recovery and Business Continuity Restoration
• Evaluating Crisis Response and Lessons Learned
• Emerging Technologies in Crisis Management (Incident Apps, Mass Notification)
• Building Organisational Resilience and Culture of Preparedness
• Final Group Exercise and Course Review

Conclusion

• Effective crisis and risk management is critical to organisational survival and success in today’s volatile environment.
• This course empowers participants to lead with confidence, implement best practices, and foster resilience.
• Graduates will be equipped to protect their organisations’ people, assets, and reputation through proactive planning and decisive action.
• Organisations investing in this training will see improved crisis readiness, faster recovery, and stronger stakeholder trust.
• Participants are encouraged to apply their learning immediately and champion continuous improvement in their crisis and risk management frameworks.