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Design Thinking and Problem Solving in HR

Design Thinking and Problem Solving in HR

Venue
Date
Training Course
£4,500.00
Choose your own preferred Date or Venue or Contact Us for more details

✅ Total Duration:

  • Regular: 5 Days × 4 Hours = 20 CPD Hours or
  • Intensive: 2.5 Days x 8 Hours = 20 CPD Hours
  • Delivery Format: In-person
  • Target Group: Mid to Senior level managers, team leads, HR professionals, project managers
  • Assessment: Active participation, group activities, capstone project
  • Certificate: CPD Certificate with learning outcomes and hours

Design Thinking and Problem Solving in HR: Training Course Outline

Overview

  • This course equips HR professionals with a human-centred, innovative approach to solving complex HR challenges using Design Thinking principles.
  • Participants will learn to apply empathy, ideation, prototyping, and testing to redesign HR processes that enhance employee experience and organisational performance.
  • The training blends theory with practical exercises, real-world case studies, and collaborative workshops to build actionable skills.

Learning Objectives

  • Understand the fundamentals and mindset of Design Thinking tailored for HR contexts.
  • Develop empathy to deeply understand employee and organisational needs.
  • Reframe HR challenges into clear problem statements that inspire innovative solutions.
  • Generate and prototype creative HR solutions using iterative methods.
  • Apply data-driven validation techniques to refine and implement HR initiatives.
  • Enhance collaboration and communication skills to pitch and drive HR innovations.
  • Cultivate a continuous innovation culture within HR teams and organisations.

Training Methodology

  • Interactive lectures introducing Design Thinking phases: Empathise, Define, Ideate, Prototype, Test.
  • Hands-on mini design challenges simulating real HR problems.
  • Ethnographic research techniques including empathetic interviewing and observation.
  • Group exercises such as empathy mapping, journey mapping, and ideation workshops.
  • Use of pragmatic toolkits and templates for problem framing and prototyping.
  • Peer discussions and reflection sessions to deepen learning.
  • Online and in-person blended delivery options with self-paced resources and live facilitation.

Organisational and Personal Impact

  • Organisations benefit from more agile, employee-centred HR processes that improve engagement, retention, and productivity.
  • HR teams gain a competitive edge by adopting innovative problem-solving approaches aligned with modern workforce expectations.
  • Participants enhance their strategic influence by delivering measurable improvements in employee experience and business outcomes.
  • Fosters a culture of continuous improvement and human sustainability within HR and across the organisation.
  • Empowers HR professionals to lead change initiatives that attract, develop, and retain top talent in a competitive market.

Target Audience

  • HR professionals at all levels seeking to modernise their approach to talent management and employee experience.
  • HR business partners, talent acquisition specialists, learning and development managers, and HR operations leaders.
  • Business leaders and managers involved in organisational change and workforce innovation.
  • Anyone responsible for designing or improving HR processes, policies, or programmes.
  • Professionals aiming to build skills in human-centred design and agile problem-solving within HR.

Course Outline

Day 1: Introduction and Foundations

  • The evolving role of HR in the modern workplace
  • Introduction to Design Thinking: history, principles, and mindset
  • Understanding human-centred design and empathy in HR
  • Empathy mapping and stakeholder analysis exercises

Day 2: Defining and Framing HR Challenges

  • Techniques for ethnographic research and empathetic interviewing
  • Translating insights into clear problem statements
  • Reframing complex HR issues as innovation opportunities
  • Group workshop: Define phase applied to real HR scenarios

Day 3: Ideation and Prototyping

  • Brainstorming methods and fostering creative collaboration
  • Balancing visionary ideas with practical constraints
  • Rapid prototyping tools and techniques for HR solutions
  • Hands-on prototyping session: designing new HR processes or programmes

Day 4: Testing and Validation

  • Methods for testing prototypes in real-world contexts
  • Collecting and analysing feedback to refine solutions
  • Measuring impact: KPIs and success metrics for HR innovations
  • Case studies of successful Design Thinking applications in HR

Day 5: Implementation and Sustaining Innovation

  • Communicating and pitching design thinking solutions to stakeholders
  • Embedding a culture of continuous innovation in HR teams
  • Overcoming resistance and managing change effectively
  • Final group presentations and reflection on learning journey

Conclusion

  • Design Thinking transforms HR from a process-driven function into a strategic, human-centred driver of organisational success.
  • By mastering these skills, HR professionals can create meaningful employee experiences that boost engagement and business performance.
  • This course empowers participants to lead innovative change, solve complex challenges creatively, and sustain a culture of empathy and experimentation.
  • Embrace Design Thinking to future-proof your HR practice and make a lasting impact on your organisation and workforce.

Courses Categories
Leadership and Management

Leadership and Management

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