Training Course on Performance Management and Balanced Scorecards (BSC)

Overview

• Performance Management is a continuous, strategic process aligning individual and team goals with organisational objectives to drive growth, motivation, and retention.
• Balanced Scorecards (BSC) provide a comprehensive framework to translate strategy into measurable performance indicators across financial, customer, internal process, and learning & growth perspectives.
• This course equips participants with practical tools and knowledge to design, implement, and sustain effective performance management systems integrated with Balanced Scorecards for organisational success.

Learning Objectives

• Understand the principles and importance of Performance Management and Balanced Scorecards in modern organisations.
• Develop skills to set clear, measurable objectives aligned with strategic goals.
• Learn to design and implement Balanced Scorecards tailored to organisational needs.
• Master techniques for ongoing performance monitoring, feedback, and coaching.
• Explore methods to address performance gaps constructively and fairly.
• Gain insights into linking performance management with career development and succession planning.
• Build capability to foster a performance-oriented culture that motivates and retains talent.

Training Methodology

• Interactive lectures combining theory with real-world case studies and examples.
• Hands-on workshops to develop Balanced Scorecards and performance plans.
• Role-playing exercises for effective feedback and coaching conversations.
• Group discussions to share experiences and best practices.
• Use of performance management software tools demonstrations.
• Continuous assessment through quizzes and practical assignments.
• Access to post-course resources and 3 months of follow-up coaching support.

Organisational and Personal Impact

• Organisations will benefit from improved alignment of employee efforts with strategic priorities, leading to enhanced productivity and business outcomes.
• Managers will gain confidence and competence in managing performance fairly and effectively, reducing conflicts and improving team morale.
• Employees experience clearer expectations, constructive feedback, and development opportunities, increasing engagement and retention.
• The integration of Balanced Scorecards ensures a balanced view of performance beyond financial metrics, supporting sustainable growth.
• Overall, the course fosters a culture of transparency, accountability, and continuous improvement.

Target Audience

• Team leaders, supervisors, and managers responsible for managing and developing employee performance.
• HR professionals and directors aiming to enhance or implement performance management systems.
• Business owners and executives seeking to align organisational strategy with measurable outcomes.
• Emerging leaders preparing to take on performance management responsibilities.
• Professionals involved in organisational development, talent management, and succession planning.

Course Outline

Day 1: Foundations of Performance Management and Strategic Alignment

• Introduction to Performance Management: Concepts and Benefits
• The Role of Performance Management in Organisational Success
• Linking Organisational Strategy to Individual and Team Goals
• Introduction to Balanced Scorecards: History and Framework
• Setting SMART Objectives and Key Performance Indicators (KPIs)

Day 2: Designing and Implementing Balanced Scorecards

• Deep Dive into the Four Perspectives of BSC: Financial, Customer, Internal Processes, Learning & Growth
• Developing Customised Scorecards for Different Organisational Levels
• Cascading Scorecards: From Corporate to Individual Performance
• Workshop: Building a Balanced Scorecard for Your Organisation

Day 3: Monitoring, Feedback, and Coaching for Performance Improvement

• Continuous Performance Monitoring Techniques
• Providing Constructive Feedback: Models and Best Practices
• Coaching Skills to Support Employee Development
• Handling Difficult Conversations and Managing Underperformance
• Role-play Exercises: Feedback and Coaching Scenarios

Day 4: Addressing Performance Gaps and Linking to Career Development

• Identifying and Analysing Performance Gaps
• Formal and Informal Approaches to Performance Improvement
• Integrating Performance Management with Career Development and Succession Planning
• Reward and Recognition Strategies Beyond Pay Raises
• Case Studies: Successful Performance Turnarounds

Day 5: Embedding a Performance-Oriented Culture and Course Wrap-Up

• Building and Sustaining a Culture of Performance and Accountability
• Overcoming Common Challenges in Performance Management
• Using Technology and Tools to Support Performance Management
• Final Workshop: Developing an Action Plan for Your Organisation
• Course Review, Q&A, and Certification

Conclusion

• Effective Performance Management combined with Balanced Scorecards transforms organisational strategy into actionable, measurable results.
• Participants leave equipped to lead performance initiatives that drive engagement, development, and business success.
• By embedding these practices, organisations create transparent, motivating environments where employees thrive and strategic goals are consistently met.
• We encourage all participants to apply their learning immediately and leverage ongoing support to sustain impactful performance management.